Troubleshooting

Script Not Loading

• Check the script URL is correct
• Verify the file is accessible (try opening in browser)
• Check for JavaScript errors in console

No Data Appearing

• Verify your Website ID is correct
• Check the Real-time dashboard (data appears instantly)
• Disable ad blockers temporarily
• Clear your localStorage if you excluded yourself

Inaccurate Numbers

• Bots are filtered automatically, but some may slip through
• Check if you've excluded any traffic sources
• Compare with server logs to verify

Still Need Help?

Contact our support team - we're happy to help!